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职位名：Customer Service 订单客服专员

工作地点：浦东张江园区，提供班车

薪资福利：月薪*13薪，按照国家规定全额缴纳五险一金、提供班车（车贴）/食堂（餐贴）、享受补充商业保险、节日福利、法定带薪年假

Key Job Responsibilities:

负责海外订单处理及跟踪执行，与公司内外部运营团队、进出口物流和相关部门紧密合作。沟通力强，积极的主观能动性，熟悉 SAP系统及英语熟练者优先。

-Review / Validate and process order request in compliance with work process / system and business guidelines.

-Full responsibility for order fulfillment, along with follow up of orders throughout the entire order cycle.

-Anticipates clients’ expectations / unplanned event, and identifies best solution or alternative.

-Differentiate between stakeholder requirements and offerings, choose the best /cost effective solution.

-Increase quality through active participation in problem solving.

-Work continuously on improvements, identify root causes of defects and recommend corrective actions.

-Develop and maintain a strong working relationship with relevant business and functional groups through excellent
communication skills.

-Adherence to all Compliances and Controls on work processes (e.g. ISO, SOX, etc.)

-Adhere to timelines set for each activity

-Act as team backups to other team members

Qualifications / Requirements:

Bachelor Degree with Business, International trading or Logistics related discipline is preferred.

Over 2year related customer service working experience.

Good command of English and Mandarin in speaking, writing, reading and listening

Strong interpersonal and communication skills