应届毕业生
学历不限
最近更新
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职位描述
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Primary Purpose of Role
? Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
? Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
? Process automation, optimization, continuous improvement with China team and international team.
? Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
? Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
? Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
? Process governance and compliance full fill.
Major Accountabilities
？ Operational accountabilities
? Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
? Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
? Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
? Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
? Process automation, optimization, continuous improvement with China team and international team.
? Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
? Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
? Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
? Process governance and compliance full fill.
Major Accountabilities
？ Operational accountabilities
? Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
? Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
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工作地点
地址：上海黄浦区西藏中路268号来福士办公楼
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
职位发布者
HR
北京外企人力资源服务有限公司
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专业服务
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1000人以上
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国有企业
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北京市朝阳区朝阳门南大街14号
