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职位描述
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GBS P2P Junior Specialist-ES (Procurement/SRM Hotline)
初级采购专员-采购/SRM热线
Job Location
Suzhou
What are my responsibilities?
· Respond to customers and users queries, issues via telephone or e-mails as per time schedule defined
· Record and follow up tickets from creation to closure for all inbound calls/emails in ticket tool
· Dispatched/allocate incident to appropriate service line experts for knowledge escalation resolution
· Monitor incidents, issues, requests and ensure resolution is provided on a timely basis and subsequently close the incidents, issues, requests
· Customer satisfaction evaluation follow up
· Other tasks assigned by supervisor e.g., documentation, data maintenance, Internal/External RPA/App Maintenance, etc.
What do I need to qualify for this position?
· Good communication skills;
· Be responsible and customer oriented;
· Ownership mindset
· High working efficiency
· Be able to work under pressure during peak season
· Be willing to learn and quick learning
· Bachelor or above, Commerce, SCM, Logistics or IT related major is preferred
· 1-2 years customer service working experience preferred
· Fluent English in Reading
能熟练使用马蜂盯标进行招标采购类信息查询
注：联系我时，请说是在海淀人才网上看到的。
工作地点
地址：苏州虎丘区苏州-太仓珠江路
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
