应届毕业生
学历不限
最近更新
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职位描述
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Primary Purpose of Role
Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
Process automation, optimization, continuous improvement with China team and international team.
Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
Process governance and compliance full fill.
Major Accountabilities
Operational accountabilities
Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
Operations, coordination of customer ordering, shipping, billing, return/exchange as well as the out-sourced service. Control the out-sourced service and the vendor’s performance.
Communication with Sales, distributors or end customers and cross functions to clarify customer requirement and abnormal demand, provide better service to them and enhance customer experience.
Process automation, optimization, continuous improvement with China team and international team.
Regularly review and manage processes/KPIs (Order-To-Invoice, Return/Exchange, customer complaints) with relevant functions Order-To-Invoice, Return/Exchange, customer complaints.
Perform data governance, business analysis and reporting to support leaderships, peers, cross functional requirements for well understood and monitor the business operations.
Support line supervisor to lead and drive projects for process optimization and improvement, cross functional changes and business objectives achievement.
Process governance and compliance full fill.
Major Accountabilities
Operational accountabilities
Good at the practice in the SAP OTI fields; stands for the SAP key user/trainer or with the capability, to be the mentor of the SAP OTI operators;
Facilitate customer ordering operations and monitor the SAP OTI operations on daily basis. Not limited to exchange
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工作地点
地址：上海黄浦区西藏中路268号来福士办公楼
求职提示：用人单位发布虚假招聘信息，或以任何名义向求职者收取财物（如体检费、置装费、押金、服装费、培训费、身份证、毕业证等），均涉嫌违法，请求职者务必提高警惕。
职位发布者
曲笛HR
北京外企人力资源服务有限公司
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专业服务
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1000人以上
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国有企业
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北京市朝阳区朝阳门南大街14号
