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Expert?Technical?Support?EngineerPrimary?Location:?Shanghai-China,Alternative?location:?Bangalore-India,?Kolding-Denmark?or?Montbonnot-France.Expert?Technical?Support?EngineerDo?you?have?field?service?experience?and?Power?Electronics?insight??And?would?you?like?to?take?on?an?international?position?where?you?provide?valuable?technical?support?within?a?world?leading?company?Make?a?difference?–?join?Schneider?ElectricSchneider?Electric?is?a?global?leader?in?energy?solutions?and?management.?As?Technical?Support?Engineer,?you?will?be?based?either?in?Shanghai-China,?or?Bangalore-India,?Kolding-Denmark,?Montbonnot-France?and?join?a?team?of?16?dedicated?professionals?working?in?various?locations?worldwide.?The?team?provides?expert?escalation?support?to?field?service?representative(FSR)?within?the?Schneider?organization?and?close?partners?all?over?the?world.?You?will?be?in?the?move?of?the?IoT?revolution?where?all?Schneider?connected?products?will?provide?key?information?to?allow?predictive?and?advanced?maintenance.?The?international?aspect?of?this?position?means?occasional?travels?all?over?the?world.Support?technical?escalations?of?Expert?Level?issuesYour?primary?mission?is?to?solve?technical?problems?by?answering?day-to-day?FSR?escalation?issues?for?3-phase?UPS?products.?You?are?also?in?charge?of?setting?up?product?information?data?for?FSR?purposes?and?troubleshooting?guides?on?our?website?–?which?is?especially?important?in?connection?with?new?products?launches.?In?addition,?you?participate?in?new?product?development,?reviews?and?technical?tests,?and?you?help?improve?service?performance,?upgrade?FSR?service?tools?and?processes?as?well?as?contribute?to?customer?specific?analysis?reports.Many?career?opportunities?and?focus?on?developmentAt?Schneider?Electric,?we?want?the?best?employees.?That?is?why?we?do?not?compromise?on?education?and?personal?development,?and?we?work?targeted?and?structured?with?educational?plans?from?day?1.?As?Technical?Support?Engineer,?you?will?constantly?develop?your?professional?competencies?and?have?focus?on?your?personal?development.Technical?profile?with?commercial?understanding-?You?have?a?B.Sc.?degree?in?Engineering?or?other?technical?degree-?In?addition,?you?have?at?least?5?years?of?related?experience?in?field?service?activities?or?in?research